Return Policy

Policy and Procedure for Returns

If you wish to return a product, kindly contact our customer support team at support@hairsoflyshop.com. Please include your order number and the list of items you wish to return.

We will respond by providing you with a return shipping label and detailed instructions on how to deliver your package to the nearest UPS Store or US Postal Service, as dictated by the type of shipping label provided.

Upon receipt and inspection of your returned items, a refund will be issued via your original method of payment.

Should you choose to return any products for which you have received free shipping, a fee of $8.99 will be deducted from the total refund amount.

Frequently Asked Questions

Which items are eligible for return?

Items purchased and received within the past 30 days are eligible for return. Please be advised that this 30-day window commences from the date the order is received by the customer.

Is the original shipping fee refundable?

We regret to inform that the original shipping fee is non-refundable.

Do you facilitate exchanges?

At this time, our policy only supports refunds for qualifying returns and not exchanges.

Detailed Procedure for Returns

Once we receive your return request via email, we will promptly issue a return label and forward it to your email address. We request you to print the return label, affix it to the parcel, and drop off the package at your closest UPS Store or US Postal Service.

Opting for a Personal Shipping Provider

Should you opt to employ your own shipping provider, ensure to include your order number and the email address linked to the order inside the package.

Refund Processing Timeframe

Following the inspection of your items by our team, your refund will typically be processed within a period of 48 hours.

Policy on International Returns

We regret to inform that currently, we are unable to accommodate international returns.