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Return Policy

Return Process

  • Visit our returns center page here.
  • Enter your E-mail to start a return.
  • Select the items to return, get a refund confirmation and send it off when you can.

FAQ

Who pays return shipping?

Customers are responsible for return shipping cost. It will automatically deduct from your total refund balance. Original shipping cost is not refundable.

Do you do exchanges?

We do not support exchanges at this time. You will have to place a new order.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

Items purchased in the last 30 days. Please note that time period begins when customer places the order, not when customer receives order.

What items are non-refundable?

Items marked as final sale.
Free gifts or promotional items with retail value.

Questions?

Please contact us at Support@hairsoflyshop.com and we will get back to you within 48 hours excluding weekends.