Please Eusure Your Address Is Safe and Valid

In order to ensure that your package can arrive safely, please make sure that there is no problem with your address before placing an order. The P.0.Box address is very easy to lose the package. If you put the address in the P.O.BOX, the package shows that it is signed, lost or stolen, then AliExpress will not give you a refund for the dispute. Please do not uninstall the app before receiving the goods, and check the latest status of the package in time to contact the post office or courier company in time.

Is This Human Hair?

1. MRSHAIR has opened this store on Aliepxress for over 13 years and only sells 100% human hair. We got over 87k fans already and it's not possible to ruin our brand by fooling clients.

2. About hair material, it's 100% human hair. Exactly to say, it's not "natural hair". That's because all the light colors are bleached colors basis on the natural black color hair. And the hair material is coming from Asian people's hair donors. So it's also the reason why this hair cannot be bleached again.

How to Identify Human Hair and Synthetic Hair?

--Firstly, get ready for a lighter and a little strand of hair ( At least 10 hairs）.

--Then, burning the end of the hair for 3 Seconds.

********Human Hair********

---Burns very quickly, and it smells like a burst fragranced.

---When the lighter is moved away, the fire will be extinguished immediately.

---After burning, it is easy to turn to be ashes.

********Synthetic Hair********

---Smells like burning plastic, very pungent, and there is black smoke when it is burning.

---When the lighter is moved away, the hair will continue to burn for several seconds.

---After burning, it turns some small lumps.

Why the real hair color looks different from the description?

Monitor Reason: Because the colors on the Monitors of different mobile phones and computers are different, we will use the displays of Apple mobile phones and computers as the standard, and try to show the pictures of the products as true as possible. But even so, we cannot guarantee that the color of your hair after receipt will be exactly the same as when you purchased it.

Why Does The Hair Color I Ordered This Time Looks Different From The Last Same Hair Order?

It's normal.

If you buy more than two hairs of the same size in one order, the hair you received may be the same color. But if you buy new hair with the same color after more than 3 months, or buy a different size of hair at one time, there may be a color difference. Because the factory will dye according to the standard color card we provide, but because of the hair products and dyeing batch, the factory can only guarantee that the color of the same length of hair dyed in a dyeing vat within a production time is exactly the same. In addition to this situation, there may be color differences for hair of different sizes. This is a normal production process, please understand. But please don't worry, the factory will ensure the color difference will not be obvious. If you are still worried about this issue, please let us show you the latest hair color before each purchase so that you can decide to pay or not.

Can I Return Goods If I Don't Like The Order?

Yes, You can return your hair back within 15 days after you get your hair.

If your order is with "Free return".

contact us, we will send you a link for getting Aliexpress standard shipping label, you just need to do the steps.

You can also click this link for the free return policy:

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Help Center: https://service.aliexpress.com/page/knowledge?pageId=37&language=en&spm=a311a.7996332.0.0

If your order is not with the "Free Return" service, Please keep hair in its original state and contact us in time. We will send you the return shipping address. Except for the quality problem because the buyer for Return & Refund, the shipping cost needs to be paid buyer. We will extend the processing time for your order and after the package arrives, we will refund all your money.