Refund policy

30-Day Returns and Returnless Refunds

We accept return requests within 30 days of the order’s ship date. To qualify for a standard return, an item must be unused, unworn, unaltered, and returned in its original packaging. Please contact us with your order number before sending anything back.

A returnless refund may be offered for certain eligible items or orders. If we approve one, you can keep the item and do not need to mail it back. Returnless refunds are offered at our discretion; not every item or request qualifies. Once approved, we’ll submit the refund within 2 business days. Your bank may take an additional 2–4 business days to post it.

For standard returns, a $7.99 return-label fee applies. Original shipping charges are non-refundable. International returns are not accepted. Marketplace orders are subject to the return rules of the marketplace where they were purchased.

Please email us at Support@hairsoflyshop.com to start the return process. Thank you.